Refund Policy

Our commitment to your satisfaction

Last Updated: November 1, 2025

Entity: DoctorNote Health

Commitment to Your Satisfaction

At DoctorNote Health, we're committed to providing fast, reliable, and legitimate online doctor's notes. Your satisfaction and trust are our top priorities. If you experience any issues with your order, our refund policy ensures a fair and transparent resolution.

100% Money-Back Guarantee

If your doctor's note is rejected by your employer, professor, or institution, you are eligible for a full refund. To qualify, please contact our support team within 7 days of receiving your note and provide proof of rejection (such as an email or written statement).

Other Refund Scenarios

We will gladly process a refund in the following cases:

Duplicate Charges

If your card was charged multiple times due to a technical error.

Delivery Delay

If you did not receive your doctor's note within the promised delivery window, and our support team cannot resolve the issue promptly.

Refunds Will Not Be Issued For

Incorrect or incomplete information provided during submission.
Misuse of our service or attempts to falsify information.
Changes of mind after a note has been successfully delivered.

How to Request a Refund

To request a refund, please email us at support@doctornote.health within 7 days of your purchase. Include the following details in your email:

Your order number
A brief description of your issue
Any supporting documentation (if applicable)

Our team reviews all refund requests within 2–3 business days and will confirm once your request has been processed.

Payment Processing

All refunds are credited back to the original payment method used at checkout. Please note: Depending on your bank or payment provider, it may take 5–10 business days for the refund to reflect in your account.

Questions or Assistance?

If you have any questions about our refund policy or your order, contact our support team anytime at:

support@doctornote.health +1 (415) 969-4010